Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. So please read following terms and conditions thoroughly.
Ontimelanyards.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
Ordering Terms and Conditions
Payments are due at time of order. However, orders may be placed over the phone or email. In this event, payments are due over the phone or email at time of order. We accept payments in the form of Visa, MasterCard, American Express, Discover, and Pay Pal.
We do offer PO orders to schools, churches, corporate organizations and others. All PO order's standard payment terms are net 30 days - all payments are due within 30 days from the date of invoice. You will be invoiced immediately upon receipt of your order.
School PO will not be used for documentation purpose only order receipt will be used as document.
We have the right to refuse to place any orders.
Orders that are not paid within Net 30 will be charged collection fee of 20% on top of the original order amount.
The guarantee of "order delivered on time or its free" will be valid only if there is no delay caused by the carrier/shipping company.
Order Changes / Cancellations
Ontimelanyards.com will make every effort possible, upon your request, to make change or to cancel your order. If the order has reached the pre-production set up phase, there will be a charge for making changes or for cancellation of orders, if applicable. You will be notified regarding all these charges from Ontimemerch.com. If an item has begun production, unfortunately, we cannot stop production or make changes to the order. We can, if you wish, hold the order from being shipped or redirect it to a different address. You will be charged the original amount quoted for all orders cancelled at this stage.
For any changes to the orders, you must call or notify us via email or live chat within 6 hours of placing the order with the necessary changes. We will try to make the changes if possible. But please note that charges may apply for changes depending on whether the order has entered production or not as stated above. Also, for any cancellation request regarding an order, it should be made within 2 hours of placing the order.
* There will be no changes applied to RUSH orders.
There will be a 2.5% service fee for any credit card payment for $2500 or above.
When a deliver is not met we can only issue a refund for the delivery charged, we cannot issue the production cost as production takes manpower and material, this is non-refundable.
There will be cancellation fees of $5 for any order less then $20.
A $10.00 cancellation fee will be applied in order to cancel an order, given that they are cancelled before going into production otherwise other charges may apply.
When placing an online order, if you press 'SUBMIT' more than once your order may get duplicated. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you if the order has not proceeded to production. By placing an order online, the customer is giving Ontimelanyards.com the permission to charge the credit card they provide. When a phone order is approved via the automated email system the customer also gives Ontimelanyards.com the permission to charge the credit card. By agreeing to this policy the customer cannot charge back the amount of the order to avoid payment.
We cannot make any changes when the order is already in production (that is, it is in the process of printing)
If for any reason, changes need to be made then the cost incurred for the change will include the cost for the portion of products already completed (including the setup fee/mold cost), plus mold cost needed for the new changes.
Charge back
If a customer has done a chargeback, they will need to return all the products to us (to the provided office address). If they are successful in winning the charge back and do not return the products, they will still be charged for the order.
Refunds
Refunds due to the customer errors will not be issued this includes, but is not limited to, typing errors in the message, wrong color selection of products, unable to meet the turnaround time stated. (after the order has been placed with a different deadline). Ontimelanyards.com is not liable for anything more than the amount of the order.
Productions cost is not refundable.
If an order is late due to the shipping carrier’s delay, only the shipping charges will be adjusted.
The entire order must be returned back to the company by the customer in its original quantity as per invoice of the actual order for full refund to be claimed.
Any problem or compliant regarding the order has to be registered within 5 days of receiving the product. No claims will be accepted after the 5-day period.
Artwork/Submission
Once an order is placed and the customer forget to upload the artwork, they will need to send us the artwork to our email: sales@ontimelanyards.com immediately in order to avoid further delay on the order. The email should include all the instructions relating to logo/artwork.
Ontimelanyards.com inspects all artwork submitted to make certain that it meets the specific requirements for production on the products selected. If minor modifications are required, we will make these free of charge.
We do not guarantee that the same products will have an exact match on color even if it is a re-order. But we will surely try out best to match it as close as possible to the previous order.
If any order(s) is placed without selecting a digital proof request, then any problem regarding the placement of the artwork or any minor color changes compared to the artwork will not be accepted.
Website Images/Art work Proofs/Colors
We make every effort to provide clear and color-correct images that reflect the true nature of the products. However, website images, and emailed proofs are inherently limited in their ability to communicate color, scale, and detail.
The color in the proof is not the real color, it is difficult to show the correct color in the monitor, the color will be made in the pantone number "C" (not "U").
During the proofing process of the order, any delay in approving the proof will cause a delay in production. This means that the delivery date that was selected may not be achievable if there is a delay in approving the proof by the customer.
For rush orders we can only wait maximum 6 hours for approval or changes. If no response received, then we will start production on order as placed to match invoice details and no future complaint will be accepted.
For orders with fastest delivery of 2 days, we can only wait for 1 hour for proof approval from customer or else we will have to start production as ordered in order to meet the deadline.
It is the customer’s responsibility to follow up on the digital proof as soon as the order has been placed.
Furthermore, it is the customer’s responsibility to call the customer care in the event that the digital proof was not provided.
This will ensure proper communication and placement of the customer’s order.
Tattoos Order Print Specs - Please allow for 1/4 inch bleed around tattoo paper. This means we cannot print tattoo artwork from edge to edge. If you need your artwork printed to this exact size upgrade your tattoo order by at least 1 size.
We cannot print any images deemed as inappropriate or vulgar.
We do not entertain abusive language on emails or profanity of any kind.
Replicating/Reorders
We will try to replicate orders as precise as possible of the images or reorders/duplicate orders that are given to us, but there will be no guarantee given on them. In case of reoders the colors might be slightly different .
Quote
Price quotations are only valid if they are given in written by email.
PRODUCTION/SHIPPING
Production
Production time varies from 1 business day to 7 business days depending on the product, service, and quantity selected. If you have a deadline, simply give us a call and we'll do everything within our power to meet it.
SHIPPING CHARGES MAY VARY DEPENDING UPON QUANTITY ABOVE 10000. OUR TEAM MIGHT CONTACT YOU BACK WITH CHARGES AS PER SHIPPING COMPANY.
Shipping
Ontimelanyards.com guarantees to ship your merchandise on or before your specified date. You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise.
There will be a $20 charge incurred for ANY shipping address revision done to the address after the order has been shipped out and it is in transit. The charge will automatically be incurred on the payment method we have on file for that particular order.
There will be a $40 charge for re-routing a package. This includes unaccepted packages, unattended packages, or missed delivery from shipping career, that are returned to our facility.
The shipping is charged on each order to keep rate low on shipping products from CHINA to US. If we combine shipping, UPS and FED EX will increase our rates and we will have to increase the rate of our low priced products. We compensate the customers with 100 free bands in cases like these where we offer 100 free band to all order.
Ontimelanyards.com is not liable for any delays, holds or charges due to customs.
Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill your order. If, by any chance, your order does get delayed or arrives later than expected and you would like a full refund, please contact us and we will do our best to accommodate you and fulfill any request. If you would like to keep your order regardless of the late arrival or delay, please inform us and we will credit the shipping cost back to you. Thank you for understanding and we appreciate your support.
Ultimately customers are responsible to verify all details on the invoice such as shipping address, Billing address, phone number, email address, colors, etc.
We consider shipping and production time from the date of approval. Weekends are not counted in delivery days. The in hand delivery date may change automatically without notice depending upon the approval of the proof.
If any order is placed by our company sales rep they will not be held responsible for any errors as we provide our customer with order Receipt, Digital proof if those options are not utilized by customer they will be held liable on the account.
Any package that is there in our warehouse for 7 or more days will not be our responsibility and will be discarded.
Shipping insurance :
Every order will have a shipping insurance added to the order according to the order style and size.
Shipping insurance will cover the following:
-Lost orders
-Defective Orders
*Customer can call within 24 hours of the order to waive the option to have insurance coverage and the sales team will have it removed.
International Customers:
International customers are responsible for customs and duty fees in their country. Customer is responsible for those fees because it is not included in shipping charges. No gift or lower value will be written/marked on custom forms.
If the shipping is international there will be customs fees which we are not responsible to pay for. The customer will be responsible for those charges. We are not responsible to contact FedEx or UPS for customs fees. The customer is solely responsible for these charges.
We are not responsible for the customs fees charged by FedEx and UPS.
Prices
All prices and minimum quantities are subject to change. Ontimelanyards.com will make best efforts to keep pricing and quantities to date, from time to time actual market conditions may change the price of a product or the minimum quantity required for purchase.
In the event a product is listed at an incorrect price or minimum quantity due to an error, Ontimelanyards.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price or quantity and will help you choose a different item that is within your budget.
Only written quotes are valid, no nonverbal quotes will be accepted.
Price quotes are only good for the date they where quoted.
Credit Cards
Ontimelanyards.com accepts Visa, Master Card, American Express, Discover & PayPal
